Careers

Summary Description:

This position provides daily oversight of the Avenidas Blooms program. As one of the various Avenidas volunteer programs, the position is expected to coordinate and collaborate across Agency resources in concert with other volunteer management staff, primarily with an eye to providing the best possible participant experience and effectively representing the Agency to the wider community.  Currently, this position coordinates approximately 30 volunteers and makes 3 separate deliveries a week involving 60-80 bouquets total; however, we expect the program to grow under the right stewardship. This is a 16 hour per week, non-benefitted and non-exempt position. Work hours are between 8:00am-5:00pm, Monday through Friday.

Reports to: Director, Community Engagement

Primary Duties:

Working with Volunteers

• Recruit volunteers online and at outreach events to help with:
  • flower donation pick up
  • flower arranging, clean up
  • delivery and vase storage/maintenance/cleaning
• Train volunteers/set up shadowing with veteran volunteers

Coordinating

• Schedule weekly delivery and arranging activities
• Communicate with volunteers about their roles each day/week
• Communicate with recipient locations to arrange for delivery

Outreach

• Increase locations for delivery
• Deliver, or facilitate delivery of, materials and bouquet to potential new recipient locations

Fundraising

• Work with VP of Strategic Partnerships on fundraising outreach
• Do mailings to potential donors
• Deliver bouquet with thank you card to ongoing recipient sites/occasionally solicit for donations

Analytics

• Hold quarterly meetings to involve volunteers in all parts of the program and create a sense of connectedness for the group
• Solicit volunteer feedback on ways to improve and grow the program
• Follow up with locations to make improvements to program

Experience, Skills and Abilities:

• Two years experience managing or leading a community-based program.
• Experience working with seniors essential.
• Positive and supportive people skills.
• Program management experience with budgeting, modeling and data analysis
• Prior experience/ comfort level with utilizing volunteer tracking software and general business systems, like Excel, Microsoft Outlook, Word, etc.
• Fundraising & outreach experience a plus.
• Outstanding representation of the Agency and customer service excellence is key.
• Ability to sit or stand for extended periods of time. Ability to lift 15 pounds.
• Valid California driver’s license, automobile and automobile insurance. Bilingual preferred

Compensation:

16 hours/week at competitive salary.

Interested applicants should email a cover letter and resume to hr@avenidas.org.

Avenidas reserves the right to revise job descriptions or work hours as required.

POSITION OVERVIEW:  Avenidas Village is a membership program offered by Avenidas of Palo Alto.  Avenidas Village is an innovative aging-in-place program which provides its members access to a wide range of vetted services and social connections to help them continue to live in their own homes safely, confidently, and with peace of mind.  The Member Services Manager is the front line of this network of support. Working with the Program Director, the successful candidate will respond to members’ requests, manage member database and directory, and oversee social programming for members.

ABOUT AVENIDAS:  Avenidas is a nationally accredited Mid-Peninsula non-profit agency providing services and activities for older adults and caregivers since 1969.  Avenidas offers a full range of services to participants throughout the Mid-Peninsula.  Please visit our website at www.avenidas.org for more information on our programs and services for seniors.

SPECIFIC RESPONSIBILITIES:

• Respond to members’ requests for information and assistance: make appointments, arrange for services, provide direct service when necessary and feasible, and solve problems
• Provide exceptional customer service; warmth, tact, diplomacy and patience, to members, staff, vendors, community organizations and general public
• Office management and all administrative duties including records/data management, office calendar, technical and software support for the Village, process memberships and renewals, maintain and purchase office supplies as needed
• Maintain several membership databases: processing member payments, generating monthly letters and reports related to accounting, improve systems for tracking and measurables
• Work with Program Director on projects as needed; create monthly newsletter and consult on website content and design
• Collaborate with Social Activities Coordinator to develop and publish Village activities calendar, track attendance and assist in coordinating social activities on- and off-site
• Manage volunteer projects within the Village office

QUALIFICATIONS:  The successful candidate will be passionate about exemplary customer service and will sincerely enjoy working with older adults.  They should be proficient with Microsoft office and Adobe products, adept at database management and able to perform standard administrative office tasks.  He or she will have excellent communication skills and an outgoing and friendly personality. A BA/BS degree or commensurate experience is required.

COMPENSATION:  The position of Avenidas Village Member Services Manager is a full-time exempt position.  Salary is competitive and will depend on qualifications and experience.  Other benefits include three weeks vacation per year after the first year (two weeks in year one), sick leave, medical and dental coverage, long-term disability insurance and a 403B retirement plan with a 3% employer contribution.

TO APPLY:  Submit a cover letter describing your interest in and qualifications for the position, as well as a current, complete resume to:

hr@avenidas.org.

Avenidas reserves the right to revise job descriptions or work hours as required.

OVERVIEW

Avenidas is a highly regarded, nationally accredited, mid-peninsula non-profit delivering services and activities for older adults and caregivers since 1969.  The Avenidas mission is to promote the health, independence and well-being of its participants and clients, which number more than 7,500 annually. Our fully credentialed Avenidas Care Partners (ACP) provide direct services to caregivers and their loved ones as both navigate ways to age in place, connect to the community, resolve care crises and most importantly, pro-actively plan for changes in care. ACP community partners include the City of Palo Alto Human Services Department, the City of Palo Alto Age Friendly and or Homeless Committees, The Family Caregiver Alliance, the Alzheimer’s Association, The Stanford WorkLife Office and area wide county agencies on aging.

POSITION SUMMARY

This ACP Geriatric Social Worker provides multiple social work services including: community-based case management for frail, isolated older adults, elder care consultations either in client’s home or the ACP office and response to calls on the Information and Assistance telephone line and/or requests for information via email.

This is a full-time, exempt position, located at our main headquarters (please be aware that our headquarters will be temporarily located at the Cubberley Community Center, 4000 Middlefield Road, during a major remodel of our downtown facility, with an expected return date of Spring, 2019.)  Our work schedule is Monday through Friday, from 8:30am-5:00pm. Some local travel, via your own vehicle, is required.

This position includes significant career opportunities for social worker to develop areas of expertise in public speaking engagements and community based educational programs. The ACP staff often speak at, and help plan, Avenidas’ annual housing, caregiver and other conferences and workshops.

Responsibilities and Tasks

The Geriatric Social Worker will:

• Conduct both brief and comprehensive geriatric psychosocial assessments of clients’ needs (in the office or during a home visit) for emotional and social support, community resources, information, guidance, intervention and client advocacy. The Geriatric Social Worker will act as an advocate in locating transportation, housing, home care, legal and financial aid resources.
• Provide screening and intake by telephone regarding client’s concerns, requests for information, elder care consultation or case management. This may involve providing information on area resources for housing, legal aide, transportation, home care and financial assistance or referral to one of many Avenidas programs, including the Rose Kleiner adult day health program, Door to Door transportation, handyman, in-home tech support and or membership in the Avenidas Village.
• Provide brief community- based case management services per county and city grants, to link clients to needed services, provide follow up and advocacy on behalf of older adults in need of resources.
• Present client case work to supervisor during weekly supervisory sessions.
• Coordinate case management evaluation surveys for grant requirements.
• Update community resource files, identify new services, maintain accurate records and files.
• Maintain accurate records of client contacts through chart documentation and enter statistical data into computer database.
• Become knowledgeable of and develop working relationships with local elder care providers: this is always an on-going process.
• Occasionally perform certain social work tasks at the Rose Kleiner Adult Day Health Center
• Other related duties include billing for grant based county and city case management and consultation monthly services our on-line data entry program. Training provided.

Education and Experience:

• Master’s Degree in Social Work required; LCSW desirable. 5+ years clinical social work experience.
• Experience conducting and documenting psychosocial assessments and all client casework through to case closure.
• Hands on experience providing computer data entry, tracking of confidential and statistical information, completion of billing and administrative tasks as assigned.
• Prior experience in working with elderly clients, particularly through case management services required. Strong preference for experience working with intergenerational family and social support teams and with professional elder care medical, legal, financial and custodial care providers.
• Familiarity with county and city area wide agencies on aging and their resources, including contacting Adult Protective Services preferred.

Knowledge, Abilities and Skills:  Knowledge of and capacity to utilize community resources; ability to make psychosocial assessments and develop and implement viable person-centered care plans; demonstrated counseling ability; excellent interpersonal, listening, oral and written communication skills; ability to keep statistical and narrative records; exercise independent judgment; sensitivity, maturity.

Valid California driver’s license, automobile and automobile insurance. Bilingual preferred: Mandarin or Spanish.

Compensation

Salary is competitive based on experience; benefits include medical, dental, vision, 403(b) grant and paid time off.

Interested applicants should email a cover letter and resume to hr@avenidas.org.

Avenidas reserves the right to revise job descriptions or work hours as required.

Avenidas Village, a major program of Avenidas, is looking for the right person to expand and support its program of member activities.  Avenidas Village is a “virtual” community of seniors leading active and healthy lives as they live independently in their own homes.  An important goal of the Village program is to increase the sense of community and mutual support among Village members through an enhanced social activity program, which will also be a component of increased outreach to potential new members.  We intend to expand our social calendar with additional cultural and leisure opportunities in community locations as well as at the Avenidas site.  The Social Events Coordinator, in consultation with Village members and staff, will develop our activities calendar, handle all planning and execution of social events, and assist in publicizing events via various outlets including social media.

The Village program should be a dynamic composite of activities and services, always seeking to expand and adapt to the changing needs and preferences of the Village members.  This means that the Village must have in place mechanisms for understanding these needs and preferences as well as the efficacy of program elements to satisfy them.

The position is currently funded for one year with the possibility of continuing if funds are available. As such, this is a  16-hour per week, hourly, unbenefited temporary spot, paying $22-$24 per hour (DOE), which reports to the Director of Avenidas Village.  Core work hours are expected on-site during Avenidas open hours of  M-F, 9-5, with specific work hours to be decided between the Director and the successful candidate. Some evening/weekend event hours may be required.

Examples of Current Village Activities and Services

• Special Interest Groups: Current events discussion, Village Walkers, Book Group
• Neighborhood member groups: “Neighborhood Cluster” members plan outings and activities together
• Volunteer Opportunities: Med-Pal service, transportation
• Site- or Community-based activities: Monthly Lunch Bunch (local restaurants), Holiday Party, museum tours, concerts, Vistas lecture program, Game Night

Overall Job Responsibilities

In collaboration with Village staff and member volunteers:

• Initiate, test, and implement new activities for the benefit of Village members
• Coordinate and improve existing activities for the benefit of Village members
• Communicate to Village members the full range of activities that are available
• Measure the needs and preferences of Village members for new activities
• Evaluate member satisfaction with existing activities and services

Detailed Job Responsibilities

• Plan the logistics, scheduling, and budget for Village social activities
• Work with Avenidas staff to recruit, train, assign, and evaluate member volunteers to support the social program
• Develop lecture series on specific topics, identify/invite notable speakers
• Manage the scheduling, marketing, and evaluation of Special Interest Groups
• Create articles and reports on social activities and events for the Village newsletter and other publications
• Promote events via social media

Qualifications

• Bachelor’s Degree
• 2-5 years relevant experience in managing and coordinating social events for groups
• Knowledge of the local area and community events/activities of potential interest to members
• Experience working with active seniors and supporting community engagement opportunities
• Experienced working within established budgets; adept in all generally used office applications (Word, Outlook, Publisher, Excel etc.)

Interested parties should email interest/resume to hr@avenidas.org .

Agency Overview

Avenidas is a non-profit organization providing services to Mid-peninsula older adults and caregivers.  Avenidas offers a wide variety of health, education, recreation and social service programs.  The Rose Kleiner Center provides adult day health care services to frail and dependent elderly and their families.

General Position Description

Responsible for greeting guests in and out of Rose Kleiner Center and supporting health and safety of our participants while in the center.  Supports Program Director and ARKC leadership to ensure timeliness of data entry to support all participant charts.  Supports participants transportation needs and partners with social work department on this.  Position may also be asked to provide coverage for other program administrative needs. This is a 40 hour per week, non-exempt position with benefits. Work hours are 8:00am-5:00pm with an hour meal break and two-15 minute breaks.

Primary Responsibilities

• Meet and greet participants and assist them upon arrival; check participants in and out of electronic health record.
• Provide excellent customer service in person and on the phone to callers. Transfers callers to appropriate staff.
• Responsible for safe entrance and departure of all visitors, staff, and participants, ensuring that participants remain safely inside during their time at ARKC.
• Makes new charts for incoming participants ensuring all requirements are met.
• Maintains participant attendance records and generates daily, weekly, and monthly related data including attendance reports, emergency data sheets, no-photo lists.
• Receives monies for deposit and prepares check requests for Director.
• Provides ongoing customer service support to visitors, participants, and vendors via phone and face to face.
• Maintains mail merge lists for monthly mailings.
• Provides daily communication between participants, families, and transportation vendors.
• Provides support for data entry, record keeping, filing and storage for all ARKC departments.
• Provides information for timely and accurate billing.
• Assists with confirming Medi-Cal program eligibility monthly.
• Prepares monthly service activity reports as requested by Program Director.
• Reports all incidents of agency concern to Director in a timely manner.
• Responsible for office equipment and maintenance schedule.
• Responsible for inventory and ordering of office supplies for ARKC.
• Attend all staff meetings, trainings and in-services as requested.
• Perform other related duties as assigned.

Qualifications

Education and Experience:  Associate’s degree and 2 years related experience, Bachelor’s Degree a plus

Knowledge, Abilities and Skills:

• Bilingual highly preferred (Spanish, Mandarin).
• Strong organization skills a must.
• Flexibility in scheduling and reprioritization.
• Ability to work with seniors in a demonstrated friendly and caring manner.
• Ability to provide assistance in a culturally sensitive and respectful manner.
• Experience with and knowledge of older adult and dependent care issues preferred.
• Desire to learn more about caring for older and/or dependent adults.
• Initiative, common sense, friendly nature, and ability to work as a member of the team.

• This role requires substantive interaction with participants and a high level of tact and judgment in caring for higher-care participants.

Compensation

Salary is competitive based on experience; benefits include medical, dental, vision, 403(b) grant and paid time off.

 Interested applicants should email a cover letter and resume to hr@avenidas.org.

Position Summary

Provide general supervision and assistance to participants in classes and activities at the Center. This is a part-time, hourly, non-exempt, non-benefited position. The schedule is on an “as-needed” basis. Center hours are M-F, 9am-2:30pm.

Responsibilities

• Meet and greet participants and assist them upon arrival; help participants to tables, serve beverages/food, and clear tables (for morning social and lunch times).
• Set up rooms for the scheduled classes and activities.
• Supervise the participants in classes, activities, and social time to insure the participants’ safety, proper care, and comfort.
• Perform as a “spotter” for activities, including daily charting participation and level of interest.
• Provide personal care to the participants, including toileting as needed.
• Move tables and chairs as needed.
• Cooperate with staff and volunteers to implement daily activities plan.
• Stand for 95% of the workday while performing all of the above responsibilities.
• Spend work time, as required, learning about working with the elderly and the medical conditions of the participants.
• Attend all staff meetings, trainings and in-services.
• Perform other related duties as assigned.

Qualifications

• CNA strongly desired; CNA applicants need an active Nursing Aide Certification for California.
• Ability to work with seniors in a demonstrated friendly and caring manner.
• Ability to provide assistance in a culturally sensitive and respectful manner.
• Experience with and knowledge of older adult and dependent care issues.
• Desire to learn more about caring for this population.
• Initiative, common sense, friendly nature, and ability to work as a member of the team.
• Bilingual ability (Spanish or Mandarin) preferred, but not required
• This role requires substantive interaction with participants and a high level of tact and judgment in caring for higher-care participants.

If you desire a position where you have positive impact on the lives of others, we’re where you want to be!

Interested parties shall contact the Center at laustin@avenidas.org or (650) 289-5491.
Position open until filled.