Careers

Agency Overview

Avenidas is a highly regarded mid-peninsula non-profit organization that has been providing services and activities for older adults and caregivers since 1969.  The Avenidas mission is to promote the health, independence and well-being of its participants and clients, which number more than 7500 annually.  Nationally accredited, the agency offers a full range of services to participants throughout the mid-peninsula.  Avenidas has an annual budget of approximately 4.5 million, reserves of $25-plus million and a staff of 47.  The Avenidas Transportation Coordinator position is based at our headquartered location.  (Please be aware that our headquarters will be temporarily located at the Cubberley Community Center, 4000 Middlefield Road, during a major remodel of the downtown facility, with an expected return date of Spring, 2019).

Job Summary

The Avenidas Transportation Coordinator is a 16 hour/week position which oversees:

The Avenidas Door to Door Transportation Program

• Handle daily operations of busy transportation program providing rides within Palo Alto and surrounding area
• Coordinate with front desk staff for dispatch/scheduling coverage
• Hire, train and supervise volunteer drivers and one paid driver position
• Drivers: maintain all records including applications, background checks, DMV checks, proof of insurance, conduct DMV pulls and car inspections, arrange for AARP/CHP trainings, communicate monthly and daily calendars, hold quarterly meetings, solicit feedback for program improvements and client issues
• Clients: maintain all records, handle monthly billing cycle, schedule one-time and on-going rides, provide reminder calls to clients with cognitive issues, conduct satisfaction surveys
• Lyft: schedule rides, watch rides, communicate with drivers, report issues to Lyft, pay invoices, work with partners at Lyft through ongoing meetings and communications to improve partnership and rides
• Provide monthly and annual statistics for internal and external purposes, enter (or work with volunteer to enter) volunteer hours and client ridership in database
• Cross market other programs like Handyman Services, Care Partners, Rose Kleiner, the AARP Tax Program and Avenidas activities to ensure other needs are met for clients to remain safely in their homes; communicate with social work staff on clients experiencing decline

Transportation Information & Education

• Learn current public & private transportation information for city, county and private transportation providers, update providers’ list and help clients with information & resources who have transportation questions outside of Door to Door rides

• Collaborate with other Avenidas programs (Center Activities, Care Partners, Village, Generations Lab) to hold workshops on Lyft, Uber, AARP/CHP trainings and provide other informative non-driving transportation options or online resources for homebound seniors

Transportation Advocacy

• Work with manager on transportation outreach, advocacy and collaboration with the City of Palo Alto, other bay area cities, and community agencies (this may require flexibility in schedule to attend meetings)

Qualifications

At least five year’s experience in program and personnel management. Experience working in transportation and with older adults in a social services/non-profit environment preferred.  The successful candidate will be passionate about exemplary customer service and will sincerely enjoy working with older adults.  He or she will have excellent communication skills, a collaborative work style, strong business skills and will be comfortable with public speaking.

Compensation

Salary is competitive and will depend on qualifications and experience.

This position in its current 16 hour per week form is non-benefitted.  However, should the position become regularly scheduled at 20 or more hours a week, it will become a benefitted position.  Our benefitted positions enjoy access to medical, dental, vision, 403b plan with agency grant, sick leave, vacation and holidays.

Please send resumes to HR@avenidas.org.

Avenidas reserves the right to revise job descriptions or work hours as required.

Agency Overview

Avenidas is a non-profit organization providing services to Mid-peninsula older adults and caregivers.  Avenidas offers a wide variety of health, education, recreation and social service programs.  The Rose Kleiner Center provides adult day health care services to frail and dependent elderly and their families.

General Position Description

The Clinical Outreach Specialist (COS) is responsible for building relationships with community providers to market the Avenidas Rose Kleiner Center (ARKC).  The COS partners with the Program Director, Marketing team, and Intake team to increase awareness, provide community outreach, and to represent Avenidas, specifically the ARKC.  As requested, assists with intake screening processes. He/she will work collaboratively to develop a strategic plan to increase awareness and promote the ARKC in the community.

This is a part-time, 20 hour a week, salaried and benefitted position.

Responsibilities

• Collaborate closely with the Program Director, VP of Marketing, and the ARKC social workers to develop and execute an outreach plan.
• Build and maintain collaborative relationships and constructive channels of communication with participant PCPs, other medical providers and the network of community-based services.
• Participate in and help lead ARKC events such as open houses, community trainings, support/educational groups, or other events as identified.
• Partner with Marketing department on ideas for collateral, presence in the community, and other opportunities as they arise.
• Conduct tours and intake sessions, as able, with potential candidates. Enters participant and referral information in Electronic Health Record.
• Partner with participants, families, the interdisciplinary team and community resources to provide well-coordinated, timely, compassionate and person-centered care.
• Provide health information and education to candidates and their families, to improve health literacy and self-care abilities in support of community living.
• Share with the IDT knowledge and experience gained through candidates and/or collateral information.
• Develop tools to track outreach events and outcomes.
• Provide resource knowledge to IDT to better service our participants.
• Maintain familiarity with third party payer rules, including requirements and benefits for Medi-Cal and Medicare.
• Actively participate community events to represent ARKC.
• Maintain confidentiality of protected health information in compliance with state and federal law/regulations.
• Assist with Center nursing coverage when requested and within scope of practice.

Qualifications

Education and Experience:  Minimum- Associate’s degree and 2 years related experience, Bachelor’s Degree a plus; Current California RN license

Knowledge, Abilities and Skills:

• Extensive knowledge of community resources
• Ability and interest to work with seniors and dependent adults
• Computer skills using MS Office products and ability to learn new computer programs for electronic health charting.
• Willingness and ability to work as a member of an interdisciplinary team
• Ability to promote all service options that ARKC offers: Adult Day Program, Adult Day Health Care, CBAS and CBHH (Nurse Navigator) programs to community members and referral sources
• Demonstrates critical thinking, shows initiative

To Apply

If you desire a position where you have positive impact on the lives of others, we’re where you want to be!

Benefits include medical, dental, matching 403B offered; paid vacation, sick leave and holidays. Interested parties shall contact the Center at  klugo@avenidas.org or (650)-289-5498.  Position open until filled.

Position Summary

Provide general supervision and assistance to participants in classes and activities at the Center. This is a part-time, hourly, non-exempt, non-benefited position. The schedule is on an “as-needed” basis. Center hours are M-F, 9am-2pm.

Responsibilities

• Meet and greet participants and assist them upon arrival; help participants to tables, serve beverages/food, and clear tables (for morning social and lunch times).
• Set up rooms for the scheduled classes and activities.
• Supervise the participants in classes, activities, and social time to insure the participants’ safety, proper care, and comfort.
• Perform as a “spotter” for activities, including daily charting participation and level of interest.
• Provide personal care to the participants, including toileting as needed.
• Move tables and chairs as needed.
• Cooperate with staff and volunteers to implement daily activities plan.
• Stand for 95% of the workday while performing all of the above responsibilities.
• Spend work time, as required, learning about working with the elderly and the medical conditions of the participants.
• Attend all staff meetings, trainings and in-services.
• Perform other related duties as assigned.

Qualifications

• CNA strongly desired; CNA applicants need an active Nursing Aide Certification for California.
• Ability to work with seniors in a demonstrated friendly and caring manner.
• Ability to provide assistance in a culturally sensitive and respectful manner.
• Experience with and knowledge of older adult and dependent care issues.
• Desire to learn more about caring for this population.
• Initiative, common sense, friendly nature, and ability to work as a member of the team.
• Bilingual ability (Spanish or Mandarin) preferred, but not required
• This role requires substantive interaction with participants and a high level of tact and judgment in caring for higher-care participants.

If you desire a position where you have positive impact on the lives of others, we’re where you want to be!

Interested parties shall contact the Center at laustin@avenidas.org.
Position open until filled.